Welcome to Eatz Express.
These Terms & Conditions apply to all purchases made through the Eatz Express website.
By placing an order with us, you agree to the terms stated below.
Eatz Express offers restaurant-quality frozen meals prepared for easy heating and serving.
Product images shown on our website are for illustration purposes only. Actual presentation, portioning, packaging, colour, and appearance may vary slightly due to preparation, storage, or photography differences.
All product descriptions, prices, and availability are subject to change without prior notice.
Orders are subject to availability and confirmation.
Once an order is submitted through our website, you are responsible for ensuring that all details provided are correct, including:
Eatz Express shall not be responsible for delays, failed deliveries, or incorrect orders caused by inaccurate or incomplete information provided by the customer.
Your order is only confirmed once payment has been successfully received and an order confirmation has been issued.
Eatz Express reserves the right to reject, cancel, or amend any order due to product unavailability, pricing error, payment issue, delivery limitations, or any other operational reason.
If your order cannot be fulfilled after payment has been made, we will contact you to arrange a suitable replacement, credit, or refund where applicable.
All prices stated on the website are in Singapore Dollars.
Prices may be subject to GST, delivery charges, platform charges, or other applicable fees where stated during checkout.
Payment must be made in full before the order is processed. We accept the payment methods made available on our website at the time of checkout.
Eatz Express does not store your full payment card details. Online payments are processed through approved third-party payment providers.
Delivery is available only to selected locations within Singapore, unless otherwise stated.
Customers must ensure that someone is available to receive the order at the selected delivery address and time.
If delivery cannot be completed due to incorrect address, unreachable contact number, restricted access, or the absence of a recipient, additional delivery charges may apply for re-delivery.
Delivery timings are provided as a guide. While we make every effort to deliver within the selected time slot, delays may occur due to traffic, weather, access issues, operational matters, or circumstances beyond our control.
Any request to change or cancel an order must be made as early as possible by contacting us directly.
Order changes are subject to approval and availability. Eatz Express reserves the right to decline any change request once the order has been processed, packed, or dispatched.
Cancellation requests may not be accepted once preparation, packing, or delivery arrangements have started.
Due to food safety and hygiene reasons, all food items sold are strictly non-returnable.
Refunds or replacements may only be considered if:
Customers must contact us on the same day of delivery or collection with the order number, clear photos, and details of the issue.
Eatz Express reserves the right to assess each case before approving any refund, replacement, or credit.
Customers are responsible for proper storage and handling of the meals after delivery or collection.
Meals should be stored according to the instructions stated on the packaging. For best quality and food safety, please follow the recommended storage, heating, and consumption instructions carefully.
Eatz Express shall not be responsible for product quality issues arising from improper storage, handling, heating, or delayed consumption after the order has been received.
Our products may contain or come into contact with common allergens, including but not limited to dairy, eggs, fish, shellfish, soy, wheat, gluten, peanuts, tree nuts, and sesame.
While we take care in food preparation, we cannot guarantee that any product is completely free from allergens.
Customers with food allergies or dietary requirements should review product information carefully and contact us before placing an order.
Promotions, discounts, vouchers, and campaign offers are subject to their own terms and validity periods.
Unless otherwise stated, promotions cannot be combined with other offers, discounts, vouchers, or corporate rates.
Eatz Express reserves the right to amend, withdraw, or cancel any promotion at any time without prior notice.
We make reasonable effort to ensure that all information on our website is accurate and updated.
However, errors may occur from time to time, including pricing errors, product information errors, or technical issues. Eatz Express reserves the right to correct such errors and amend or cancel affected orders where necessary.
By placing an order with us, you agree that Eatz Express may collect, use, and disclose your personal data for purposes related to order processing, payment, delivery, customer service, and business administration.
Your personal data will be handled in accordance with our Privacy Policy and applicable Singapore data protection laws.
To the fullest extent permitted by law, Eatz Express shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website, products, delivery service, or payment platform.
Our liability for any confirmed issue shall be limited to the amount paid for the affected product or order.
Eatz Express shall not be liable for any delay or failure to fulfil an order due to events beyond our reasonable control, including but not limited to severe weather, traffic disruptions, supply issues, system downtime, labour disruptions, accidents, government restrictions, or other unforeseen circumstances.
These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.
Your order will be processed in accordance with Singapore law.
Any disputes arising from these Terms & Conditions, your order, or your use of the Eatz Express website shall be subject to the exclusive jurisdiction of the courts of Singapore.
For order assistance or enquiries, please contact us:
Eatz Express Pte Ltd
Website: eatzexpress.com.sg
Email: sales@eatzexpress.com.sg
Phone: 9857 9292
Speak with our team to explore the right meal solution for your home, workplace, or organisation.
