+65 9857 9292 sales@eatzexpress.com.sg

Frequently Asked Questions

How do I place an order?

Ordering from Eatz Express is simple. Browse our ready-to-heat meals, add your preferred items to cart, select your delivery or self-collection option, then complete your checkout online.

Once your order is confirmed, our team will prepare your meals and arrange them according to your selected fulfilment option.

Is there a minimum order?

Yes. A minimum order of 10 sets applies for standard Eatz Express ready-to-heat meals.

For selected bundle items or special products such as The Epicurean Series, different order requirements may apply. Please refer to the product page for the latest details before checkout.

Do you offer delivery and self-collection?

Yes. You may choose either delivery or self-collection during checkout, subject to availability.

Enjoy islandwide delivery at $10 per order. Orders from $150 will enjoy waived delivery charge.

Can I choose my delivery timing?

Yes. You may choose from the available delivery time ranges during checkout.

Our delivery time ranges are:

9am to 1pm
2pm to 6pm

While we will do our best to deliver within your selected time range, exact delivery timing may vary depending on route planning, traffic, and operational conditions.

Are your meals Halal?

Yes, our Eatz Express meals are Halal.

Our meals are manufactured by Eatz Catering Services Pte Ltd, in an ISO22000 and HACCP certified plant, and our Halal certification number is C20406.

You may view our Halal certificate here: View Halal Certificate

How are your nutritional values calculated?

The nutritional values are based on the ingredients, recipe, serving size, and product formulation of each meal.

Each Eatz Express meal sleeve includes nutrition information such as energy, protein, total fat, carbohydrate, dietary fibre, sodium, and more.

How is each meal weighed and packed?

Each Eatz Express meal is portioned and packed as an individual ready-to-heat meal.

Most meals are packed at around 350g to 400g, depending on the menu item. You can check the exact net weight on the product sleeve or product page.

Are the meals delivered fresh or frozen?

Our meals are delivered frozen.

Please keep the meals frozen upon receiving them. Once thawed, consume within 5 days. Thawing the meal in the chiller the night before is strongly recommended.

Do you cater to food allergies?

Some meals may contain allergens such as milk, soy, wheat, egg, fish, crustaceans, molluscs, sesame, or tree nuts, depending on the product.

Please check the allergen information printed on the product sleeve before consuming. If you have a serious food allergy, contact us before placing your order.

Do you have a physical store or restaurant?

Eatz Express does not operate as a dine-in restaurant.

Orders can be placed online at eatzexpress.com.sg. For corporate or bulk orders, you may contact our team directly for assistance.

How long can I store my Eatz Express meals in the freezer or refrigerator?

Please keep your Eatz Express meals frozen upon receiving them.

Once thawed, the meal should be consumed within 5 days. We strongly recommend thawing the meal in the chiller the night before heating. Once thawed, do not refreeze.

How do I reheat the meals?

For best results, follow the heating instructions printed on the sleeve:

Pierce the sleeve and peel the plastic film.
Place the meal in the microwave at 800W on high for 5–6 minutes.
Once heated, enjoy your meal immediately.

How big are your meal packs?

Most Eatz Express ready-to-heat meals come in individual serving portions, usually around 350g to 400g per pack, depending on the menu item.

Please refer to the product sleeve or product page for the exact net weight.

Are your meal packs safe to microwave or steam?

Our meals are designed to be ready-to-heat. Please follow the heating instructions printed on the sleeve before microwaving.

Before heating, pierce the sleeve and peel the plastic film as instructed. Do not refreeze the meal once it has been heated.

Any tips on transporting my Eatz Express meals from one place to another, such as from home to work?

Yes. Keep the meals chilled or frozen during transport where possible, especially if you are not heating them immediately.

Avoid leaving the meals at room temperature for too long. Once you reach your destination, store them in the freezer or chiller according to the instructions on the sleeve, then heat only when ready to consume.

What forms of payment does Eatz Express accept?

Eatz Express accepts PayNow and Credit Card payments.

You may select your preferred payment method during checkout before confirming your order.

I have a promo or voucher code for Eatz Express. How do I use it?

Enter your promo or voucher code at the checkout page before making payment.

If the code is valid and your order meets the promotion requirements, the discount will be applied automatically. Please check that the discount is reflected before completing your payment.

Do you have a referral programme? How do I get a referral code?

We do not have a standard referral programme at the moment.

From time to time, Eatz Express may release special promo codes, voucher codes, or campaign offers. Please check our website or follow our official updates for the latest promotions.

Still Have Questions?

Speak with our team to explore the right meal solution for your home, workplace, or organisation.